Exam Name: IBM Tivoli Service Request Manager V7.1 Implementation
Certification Provider: IBM
Corresponding Certification: IBM certifications I
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IBM 000-018 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Application Configuration and Customization | 25% | - Security and access control setup - Service catalog definition - Notifications and escalations - Workflow and process configuration |
| Topic 2: Integration and Administration | 20% | - Maintenance, backup and migration - Managing languages and search support - Integration with other Tivoli products |
| Topic 3: Service Request Manager Architecture and Concepts | 25% | - Architecture overview and components - Tivoli Process Automation Engine fundamentals - ITIL-based service desk and request processes |
| Topic 4: Installation and Configuration | 30% | - Installing SRM V7.1 - Configuring best practices content and sample data - Post-installation verification - Installation planning and requirements |
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