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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A) 19
B) R9
C) 39
D) 99

2. When setting a follow up (FUP) date with the customer, what should the L1 support professional do?

A) Inform the customer in writing of the date of the next follow up, and set the date to that date.
B) Choose a date that is best for the L1 support professional.
C) In talking with the customer, ask them when it would be best to set a follow up and set the date to that date.
D) If working on a voice Problem Management Record (PMR). ask the customer for the date, or. if working on an electronic PMR. advise of the date.

3. Which one of the following functions is provided by the Technical Support organization flashes?

A) List by Product Activity last 12 month. Search by submitter
B) Advanced Search, List by submitter. Activity last month
C) List by product. Activity last month. List by Doc ID
D) Search, List by Product ID, Activity last 12 month

4. On EcuRepwhat file action for the problem analysis section is valid?

A) IBM Thread and Monitor Analyzer
B) Explore
C) Search Files
D) Log analyzer

5. When working on a Problem Management Record (PMR), how should the L1 support professional contact the customer?

A) Call or email them, both are useful tools of communication.
B) Email the customer as it is quicker than calling them.
C) Call the customer as it is quicker to talk to them to figure out the issue.
D) Communicate in the fashion desired by the customer.

Solutions: