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IBM C2010-577 Exam Syllabus Topics:

SectionObjectives
Topic 1: Monitoring and Troubleshooting- System monitoring and reporting
  • 1. Event and log analysis
    • 2. Endpoint compliance monitoring
      - Issue diagnosis
      • 1. Agent connectivity troubleshooting
        • 2. Performance issue resolution
          Topic 2: Endpoint Management Operations- Patch and software deployment
          • 1. Software distribution methods
            • 2. Patch management workflow
              - Policy and action management
              • 1. Policy lifecycle management
                • 2. Creating and managing actions
                  Topic 3: IBM Tivoli Endpoint Manager Overview- Core concepts of endpoint management
                  • 1. TEM architecture and components
                    • 2. Agent and server communication model
                      Topic 4: Implementation Planning- Deployment planning and prerequisites
                      • 1. System and infrastructure requirements
                        • 2. Database and environment preparation
                          Topic 5: Installation and Configuration- Server and component installation
                          • 1. Console and agent deployment
                            • 2. TEM server setup process
                              - Basic configuration tasks
                              • 1. Initial system configuration
                                • 2. User roles and access setup

                                  IBM Tivoli Endpoint Manager V8.2 Implementation Sample Questions:

                                  1. Which method should be used to have the IBM Tivoli Endpoint Manager client attempt the selection of a specific relay?

                                  A) Constrain Relay Selection
                                  B) Automatic Relay Selection
                                  C) Manual Relay Selection
                                  D) Static Relay Selection


                                  2. Which method allows a Windows patch to be uninstalled from a Windows endpoint?

                                  A) Take action on the task created by the Microsoft Patch Rollback Task Wizard
                                  B) Use the File Pre-Cache Wizard
                                  C) Use the Software Distribution Wizard in Uninstall mode
                                  D) Take action on the corrupt version of the fixlet that installed the patch


                                  3. How is a custom analysis created from the IBM Tivoli Endpoint Manager Console?

                                  A) Run the Create New Analysis Wizard
                                  B) Tools > Create New Analysis
                                  C) Custom analyses cannot be created, only edit the analyses provided by IBM
                                  D) Run the Create New Analysis task


                                  4. The IT operations team wants to install IBM Tivoli Endpoint Manager (TEM) in a network where proxy Internet access is required. The proxy requires a non-Windows credential to be entered each time the Internet is accessed. Where is this registry key set: [HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\Enterprise ServertGatherService]?

                                  A) On the Top Level Relay
                                  B) On a client with direct Internet access
                                  C) On the Internet DMZ relay
                                  D) On the TEM server


                                  5. The IBM Tivoli Endpoint Manager (TEM) server is slow to report client status, and in the Deployment Health Checks Dashboard the Bufferdir file counts are elevated with no other issues in warning or marked as critical. What are two actions that can be taken to improve BES FillDB service performance? (Choose two.)

                                  A) The BES Root Server service should be restarted.
                                  B) File compression should be disabled.
                                  C) Both the BES FillDB service and Root Server service should be restarted.
                                  D) Windows or third party firewall rules are allowing inbound communication on the TEM port.
                                  E) Windows file indexing should be turned off.


                                  Solutions:

                                  Question # 1
                                  Answer: C
                                  Question # 2
                                  Answer: A
                                  Question # 3
                                  Answer: B
                                  Question # 4
                                  Answer: D
                                  Question # 5
                                  Answer: B,E

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