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IASPStrategy Planning Professional Exam Sample Questions:

1. Which of the following skills do project managers MOST need to implement the strategic plan?

A) Manage and coordinate people and tasks
B) Manage timelines no matter what transpires
C) Be organized to keep track of important information
D) Analyze where the project has earned value

2. Which of the following is the most important reason for ensuring employee engagement?

A) No one likes to be surprised
B) Resistance from the cynics is overcome
C) It is part of progressive corporate cultures
D) People tend to support what they help create

3. What is the key activity when working with middle management on strategic plan implementation?

A) Understanding the departmental objectives
B) Communicating the strategy and issues
C) Building buy-in and ownership of the strategy
D) Listening to staff problems

4. According to the Boston Consulting Group (BCG) and other subject matter experts, when it comes to the development of a "Business Model" for an organization, the process normally involves focusing on two elements:

A) (1) the relationship between stakeholder groups; and, (2) the persona analysis and design.
B) (1) an environmental scan; and, (2) a SWOT cross-impact analysis.
C) (1) the value proposition; and, (2) the operating model.
D) (1) the organization's mission; and, (2) the organization's current vision.

5. Which of the following is the MOST important aspect of customer service?

A) Excellence in every aspect
B) Excellence in one specific area only
C) High quality goods and services only
D) Caring only

Solutions: