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HP Selling Imaging and Printing Fundamentals Sample Questions:

1. What is a key reason that HP has a reputation for reliability?

A) stronger plastic framework
B) rigorous testing
C) industry-leading service and support
D) fewer product cycles

2. What is an accurate description of HP OfficeJet Pro print quality?

A) The same print quality in every way that HP LaserJet Pro printers and MFPs provide
B) High-quality, water resistant results that resist fading and smearing, even from using highlighters
C) Excellent photo quality with adequate performance for text and graphics
D) The same print quality as any other inkjet printer on the market

3. How does the HP Universal Print Driver differ from traditional HP print drivers, such as the HP PCL 5 driver?

A) The HP Universal Print Driver can send a print job to any HP printer in the fleet, but the traditional print driver can send a print job only to the model of printer for which it is designed.
B) The HP Universal Print Driver can send a print job to multiple printers at the same time, while traditional print drivers can send a print job to only one printer.
C) The HP Universal Print Driver enables the customer to manage a single print driver to operate all HP printing devices in the fleet, while the traditional print driver requires the customer to manage separate print drivers for each device.
D) The HP Universal Print Driver can search the network for the printer that the user wants to install, but the traditional print driver can find a printer only if the user connects the printer via USB.

4. What is one advantage of a transactional sales approach compared to a contractual sales approach?

A) Price competition
B) More effort required to close
C) No significant time investment required
D) More profitable

5. What are the categories of HP LaserJet and color LaserJet MFPs? (Select three.)

A) Pro
B) Enterprise
C) Home and home office
D) Enterprise flow
E) ePrint public print locations
F) Small and medium business

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