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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
HP Solution Positioning- Selling HP BSM solutions
  • 1. Value proposition
  • 2. Competitive differentiation
  • 3. Return on investment messaging
Customer Business Challenges- Identifying customer needs
  • 1. Business pain points
  • 2. Risk and compliance considerations
  • 3. Operational challenges
HP Business Service Management Portfolio- HP BSM solution components
  • 1. Event and operations management
  • 2. Application Performance Management
  • 3. Infrastructure monitoring
  • 4. Service health and availability
Business Service Management Fundamentals- Business Service Management concepts
  • 1. IT service lifecycle
  • 2. Business-driven IT management
  • 3. Business value of BSM
Solution Integration- Integration within HP software portfolio
  • 1. Reporting and analytics
  • 2. Automation and orchestration
  • 3. Service management integration
Sales Opportunities and Customer Engagement- Sales methodology
  • 1. Objection handling
  • 2. Cross-selling and upselling
  • 3. Solution mapping
  • 4. Opportunity identification

HP Selling HP Business Service Management Solutions Sample Questions:

Question 1

HOTSPOT
Match the relevant persona with the responsibility or interest relating to HP APM.


Question 2

With which persona should a salesperson discuss HP Operations Bridge relating to "centralizing operations monitoring around a common tool set"?

A. director of performance testing
B. director of applications monitoring
C. director of operations
D. director of mobile applications


Question 3

Which capabilities and benefits are related to an IT Network Operations Center's efficiency and success? (Select three.)

A. data usage and backup
B. performance monitoring
C. storage space optimization
D. availability monitoring
E. network fault detection and triage
F. application quality assurance


Question 4

With which persona should a salesperson discuss centralizing infrastructure monitoring around a common tool set?

A. director of performance testing
B. director of applications monitoring
C. director of operations
D. director of mobile applications


Question 5

With which persona should a salesperson discuss HP Operations Analytics relating to the "no way to incorporate historical data for trend comparison and predictive insight" pain point?

A. director of performance testing
B. director of applications monitoring
C. director of operations
D. director of mobile applications


Solutions:

Question 1
Answer: Only visible for members
Question 2
Answer: C
Question 3
Answer: B,E,F
Question 4
Answer: B
Question 5
Answer: B

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