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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| BSM Solution Areas | 30% | - Service Intelligence and Analytics - Network Management - Operations Bridge and integration - Systems and Infrastructure Management - Application Performance Management |
| HP BSM Overview and Value Proposition | 25% | - Value propositions for IT executives and stakeholders - HP BSM architecture and components - Business Service Management concepts - Competitive differentiators |
| Selling and Qualification Process | 20% | - Discovery and qualification questions - Identifying opportunities and customer personas - Positioning and closing strategies |
| Customer Challenges and Solution Alignment | 25% | - Business and IT operational challenges - ROI and business benefit communication - Mapping challenges to BSM capabilities |
HP Selling HP BSM Solutions Sample Questions:
Question 1
Which customer challenge does BSM Application performance management most specifically address?
A. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
B. need to develop a multi-screen monitoring view of the cross-domain infrastructure
C. inability to detect the root-cause of an application problem
D. inability to provide a holistic and cross-domain view of their entire IT infrastructure
Question 2
Which key differentiator supports a capability of the BSM Network Management solution?
A. supports Heads-up Display (HUD) for multi-monitoring technology
B. provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools
C. provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
D. provides a single pane of visibility for complex, virtualized, and cloud environments
Question 3
HP is the only vendor in the BSM market today that differentiates by providing a complete solution for predictive analytics. What is this solution called?
A. Service Intelligence Suite
B. Synchronization Intelligence Suite
C. Software Intelligence Suite
D. SiteScope Intelligence Suite
Question 4
Which IT activity is supported by the BSM Network Management Solution?
A. providing cross-domain visibility of IT infrastructure events to remove duplication
B. providing proactive policy enforcement and compliance reporting
C. end-user monitoring to track business service levels
D. improving application quality testing
Question 5
Which HP value statement will resonate best with the persona involved in Systems Management?
A. Our Systems Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
B. Our Systems Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
C. Our Systems Management solution end-to-end transaction and service level management through proactive end-user monitoring.
D. Our Systems Management solution guarantees an error free, heterogeneous application that spans network silos.
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: C |
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