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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

A) User
B) Supervisor
C) employee
D) admin

2. Which feature is used to share a document of size 1 GB size through chat?

A) Add web links
B) Workspace sharable link
C) Drag and Drop
D) Attach Button

3. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Activity
B) Documents
C) Admin
D) Chat Icon

4. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Base Settings
B) Admin > Telephony > Phone Management > Calls
C) Admin > Telephony > Phone Management > Phones

5. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 1
B) Genesys Cloud 2
C) Genesys Cloud 3
D) Genesys Cloud 4

Solutions: