Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
Certification Provider: Genesys
Corresponding Certification: Genesys Certified Professional
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- Number of Questions: 45
- Language: English
- Passing score: 55%.
- Length of Examination: 120 Minutes
- Format: Multiple choices, multiple answers
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Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Operational reporting
|
| Genesys Cloud Platform Fundamentals | - Platform architecture and core concepts
|
| Integrations and Advanced Features | - External integrations
|
| Recording, Quality, and Compliance | - Quality management
|
| User and Workforce Management | - Agent management
|
| Contact Center Configuration | - Queues and routing
|
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