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EXIN ITIL 4 Foundation Sample Questions:

1. A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A) As a service request
B) As a problem
C) As an event
D) As a change request

2. Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A) Incident management
B) Service request management
C) Change enablement
D) Service level management

3. What type of charge is often used for resolving incidents or implementing security patches?

A) Normal change
B) Emergency change
C) Change model
D) Standard change

4. What is the PRIMARY use of a change schedule?

A) To plan changes and help avoid conflicts
B) To manage emergency changes
C) To support the 'incident management' practice and improvement planning
D) To manage standard changes

5. Which of the following is NOT recommended by the guiding principle 'start where you are'?

A) Asking questions that appear to be stupid
B) Identifying what is available to be leveraged
C) Building something completely new
D) Collecting data directly from the source

Solutions: