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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. What relieves a customer's pain points and directly enables business results?

A) An IT solution aligned to customer needs
B) Analysis of a customer's value chain
C) Cisco Validated Designs
D) Industry best practice Business Model Canvas

2. An implementation roadmap should be structured around which two items? (Choose two.)

A) Quarterly backup and upgrade schedules for installed hardware or software
B) Opportunities to bundle changes together with other work items on the IT organization's calendar
C) The business case
D) Anticipated dates for vendor releases of new product versions
E) Managing implementation risks

3. Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?

A) Inform the customer of some statistics about their competitors, to get a reaction
B) Ask open ended questions about goals and impacts from challenges
C) Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are
D) Lead an exercise to define revenue the customer could gain from using remote experts on sales calls

4. Which tool should you use to identify the benefits from possible solutions?

A) Stakeholder map
B) Root cause analysis
C) Cause and effect benefit model
D) Business Motivation Model

5. What is a gap analysis used to identify?

A) The number of connections that can be supported with the existing wireless infrastructure
B) A customer network's capacity difference vs. the highest possible with advanced technology
C) The year-to-date over-run in a customer's IT actual spending vs. budget
D) Capabilities which the customer does not have today, but needs to fulfill business goals

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