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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site
B) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
D) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.

2. Certificates can be manually imported on the handheld by going to:

A) Options, Certificates, Import.
B) Settings. Network Connections, Certificates.
C) Settings. Security and Privacy, Certificates, Import.
D) Options, Security, Import.

3. A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?

A) Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.
B) Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.
C) Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.
D) Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.

4. Where can 'new email' notifications be configured?

A) BlackBerry Hub -> Notifications -> Messages
B) BlackBerry Hub -> Advanced -> Notifications -> Messages
C) Options -> Notification -> Messages
D) Settings -> Notification -> Messages

5. Which of the following would cause a new sent message to have a clock instead of a check mark?

A) An incorrect recipient email address was included
B) The Wi-Fi or cellular radios are not connected to the network
C) The email message was saved as a draft
D) The email message was filed

Solutions: