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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Joseph enabled FileVault 2. He then forgot the administrator password. How can you help Joseph?

A) Explain to Joseph that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
B) Have Joseph startup from OS X Recovery and open the Firmware Password utility
C) Ask Joseph to startup from OS X Recovery and choose
D) Help Joseph erase the hard disk and reinstall OS X and forgotten.

2. Bill says no matter what he tries he cannot open a specific document in Pages. Which of the following would help you effectively isolate the issue?

A) Attempt to open a different Pages document.
B) Quit Pages and try to open the document with Text Edit.
C) Quit Pages and adjust the framework which may be mismatched.
D) Restart from a different volume and try to reproduce the issue.

3. A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) In order to use Safari, the customer will have to restore the hard disk from a Time backup.
B) She must first install OS X on an external disk, then use Safari to search Apple Support articles.
C) Startup from OS X Recovery and choose the Get Help Online option.
D) Startup from an OS X Install DVD and choose the Get Help Online option

4. John wants more information about backing up his data in OS X.
You inform him of Time Machine and show him how to start process at home. He is concerned that the backup will fail and he will not be able to determine if the process worked. How is John alerted to his initial backup status with Time Machine in OS X Yosemite?

A) There is a diagnostic LED on all computers that will flash when the Time Machine backup fails.
B) Time Machine provides Notifications of any issues that arise during the initial backup and when the first backup is complete.
C) The computer is unusable while completing the first backup.
D) John will have to perform a manual check of his backup in order to confirm that the backup was successful.

5. Andrew has updated his iPhone 4s to iOS 8. He has set a passcode and signed in to iCIoud. Andrew is trying to Handoff an email from his Mac to his iPhone. Andrew's Mac is running OS X Yosemite and Bluetooth is on. Why is the Mail app not appearing in the corner of the iPhone lock screen?

A) The devices are not on the same Wi-Fi network.
B) The passcode is preventing Mail from completing Handoff.
C) The iPhone 4s does not support Handoff.
D) The devices are not paired.

Solutions: