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Avaya Oceana® Solution Support Sample Questions:

1. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Verify If you can launch the Omnichannel Administration Utility successfully.
B) Check if you get a PING response from Avaya Control Manager Server from Web Server.
C) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
D) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center

2. Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

A) Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
B) Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
C) Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
D) Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.

3. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Session Manager
B) Avaya Aura Experience Portal IVR Application
C) Avaya Aura Communication Manager
D) Avaya Aura Application Enablement Services

4. A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?

A) The LDAP database Is not reachable.
B) Multimedia Cache database not reachable.
C) The ORC Rest service Is not working.
D) The EDM database Is not reachable.

5. Which statement correctly describes the Avaya Oceana Monitor?

A) It provides a single location to view the status of Cluster1 components.
B) It provides a single location to view the status of each supported Oceana component.
C) It provides a single location to view the status of the UCM Oceana component.
D) It provides a single location to view the status of the UAC Oceana component.

Solutions: