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Avaya 46150T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Platform Architecture and Infrastructure | - Resiliency and Scalability
|
| Unified Communications and Mobility | - Mobility Solutions
|
| Support and Services | - IP Office Support Services
|
| Avaya IP Office Platform Overview | - Positioning of Avaya IP Office
|
| Customer Requirements Analysis | - Solution Recommendation
|
| IP Office Editions and Deployment Models | - Deployment Scenarios
|
Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________
- A. Less than 4 hour
- B. 1 day
- C. 1 week
- D. Less than 1 hour
Correct Answer: B 🗳️
Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?
- A. Quality Management
- B. Coach and Learn
- C. Analyze module
- D. Live Monitor
- E. Contact Recording
Correct Answer: A 🗳️
Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?
- A. Call Handling
- B. Savings
- C. Mobility
- D. Multi-channel
- E. Productivity
Correct Answer: E 🗳️
A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?
- A. In a way, aren't we all on the IT team?
- B. Doing your due diligence with us will buy you sweat equity with IT.
- C. Maybe we can help. What's keeping your agents from meeting their goals?
- D. Avaya has a long history of placing solutions in the contact-center environment.
- E. I've already got everything I need from the IT team, I need to hear it from you!
Correct Answer: A 🗳️
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