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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) CM Server Separation
B) Multiple Servers with Single VMS
C) Multiple Server - Multiple VMS
D) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)

2. Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

A) XML Application
B) XML Server
C) XML Client
D) XML Service

3. An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Proactive Contact
B) Avaya Control Manager
C) Avaya Aura® Call Center Elite
D) Avaya Aura® Elite Multichannel

4. Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

A) 12,000
B) 15,000
C) 10,000
D) 5000

5. Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A) Avaya Aura® Media Server
B) Avaya Aura® Session Border Controller
C) Avaya Aura® Application Enablement Services
D) Avaya Aura® Session Manager

Solutions: