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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c

A) Migration DB Scripts.
B) WFO data Migration Tool form V15.1
C) Migration Mode tool
D) Data Migration Discovery Tool

2. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) The Framework components can be installed in a workgroup environment.
B) The Framework components can be installed using a Management Service Account (MSA).
C) Date center servers can be split in multi-domain forests.
D) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
E) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.

3. A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).

A) It is suitable for small systems only.
B) It will minimize upgrade downtime risks
C) The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-
D) It will support rollback by reverting to the 15.1 Date Center

4. In Avaya Workforce Engagement, where is System Backup enabled?

A) System Management>Central Archive >Backup
B) System Management>Enterprise> Enterprise Settings
C) System Management>General Settings>Settings
D) Enterprise Management>General Settings>Configuration

5. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
B) An internal call will not be recorded.
C) When there is an incoming call that is put on hold, only the customer side will be recorded.
D) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.

Solutions: